Use this page when a listing, adoption conversation, seller, service provider, booking, or message feels unclear or unsafe. Reports from inside the app give moderators the strongest context, but these public rules help you decide what to watch for.
PawMatch adoption should not require deposits, reservation fees, transfer payments, or payment-first handoffs. Do not continue payment pressure in chat. Report the conversation from Messages when possible.
Use the report action on the listing, profile, booking, service, or message thread that has the problem. That keeps IDs and page context attached for moderation review.
Pause if someone pressures you to move off-platform, asks for urgent payment, changes identity details, avoids basic pet-care questions, or refuses reasonable public-meetup safeguards.
Save screenshots, usernames, listing names, payment requests, booking details, and chat timestamps. Clear context helps moderators review the issue faster.
If you are signed in, use the in-app report action from the exact listing, profile, booking, service, or chat. That is the preferred support path because it includes context moderators can review.
If you are not signed in, avoid sending money or personal details. Create an account only if you need to save evidence or report from the relevant app surface.
For account, review, listing, service, or booking issues that cannot be reported from the relevant screen, contact support directly by email.
